{"id":10,"date":"2026-03-26T04:20:41","date_gmt":"2026-03-26T04:20:41","guid":{"rendered":"https:\/\/kineticwater.co.nz\/?page_id=10"},"modified":"2026-03-30T08:07:12","modified_gmt":"2026-03-30T08:07:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kineticwater.co.nz\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Kinetic Water, we want you to feel confident when purchasing irrigation equipment, parts, and accessories from our online store. If something isn\u2019t right, we\u2019re here to help. This policy outlines your rights and our responsibilities under New Zealand consumer law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Refunds &amp; Returns<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Change of Mind Returns<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We accept change\u2011of\u2011mind returns within 14 days of delivery.<\/li>\n\n\n\n<li>Items must be unused, uninstalled, and in original packaging.<\/li>\n\n\n\n<li>Return shipping costs are the responsibility of the customer unless otherwise agreed.<\/li>\n\n\n\n<li>Once the item is received and inspected, we will issue a store credit or refund (excluding original shipping costs).<\/li>\n\n\n\n<li>A restocking fee of $15 will apply on all items big or small.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Faulty or Defective Products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a product is faulty, damaged, or not performing as it should, you are protected under the Consumer Guarantees Act 1993.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repair the item,<\/li>\n\n\n\n<li>Replace it with the same or equivalent product, or<\/li>\n\n\n\n<li>Provide a refund if a repair or replacement is not reasonable.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us as soon as you notice the issue and include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name &amp; Phone Number<\/li>\n\n\n\n<li>Description of the fault<\/li>\n\n\n\n<li>Photos or videos (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will cover return shipping for faulty items.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incorrect or Missing Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive the wrong item or something is missing from your order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify us within 7 days of delivery.<\/li>\n\n\n\n<li>We will correct the issue at no cost to you.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Non\u2011Returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For safety, hygiene, or practical reasons, the following items cannot be returned unless faulty:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom\u2011cut pipe or hose<\/li>\n\n\n\n<li>Special\u2011order items<\/li>\n\n\n\n<li>Electrical components that have been installed<\/li>\n\n\n\n<li>Clearance or end\u2011of\u2011line products (unless defective)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty Claims<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Most products sold by Kinetic Water come with a manufacturer\u2019s warranty in addition to your rights under the CGA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty claims will require:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proof of purchase<\/li>\n\n\n\n<li>Photos\/videos<\/li>\n\n\n\n<li>Confirmation that the product was installed and used correctly<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will liaise with the manufacturer on your behalf.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Start a Return<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To lodge a return or refund request, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: kineticwater@outlook.co.nz<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">or<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: 0210792740<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll guide you through the process and provide return instructions if needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Processing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued to the original payment method.<\/li>\n\n\n\n<li>Please allow 10-15 business days after we receive the returned item for processing.<\/li>\n\n\n\n<li>Shipping fees are non\u2011refundable unless the product is faulty or we made an error.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Damage<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take photos of the packaging and product<\/li>\n\n\n\n<li>Contact us within 48 hours<\/li>\n\n\n\n<li>We will arrange a replacement or refund depending on the situation<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Consumer Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. Where applicable, we will always act in accordance with New Zealand consumer law.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview At Kinetic Water, we want you to feel confident when purchasing irrigation equipment, parts, and accessories from our online store. If something isn\u2019t right, we\u2019re here to help. This policy outlines your rights and our responsibilities under New Zealand consumer law. Refunds &amp; Returns Change of Mind Returns Faulty or Defective Products If a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":6,"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":186,"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/186"}],"wp:attachment":[{"href":"https:\/\/kineticwater.co.nz\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}